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  • Home Centre Capacity

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    Occupancy information is for your safety, convenience and to help you plan for your visit. Shopping centre capacity is calculated using social distancing guidelines and local regulations.​

    Centre capacity percentage is posted at the top of this website and indicates the current percentage of the approved public health capacity per the region’s zone. 


    four donut graphs in green, yellow, red & full circle in red

    Green  0-74%  | Stores should not have significant lineups.

    Yellow  75%-89%  | Plan ahead, expect lineups.

    Red  90%-99%  | Approaching maximum capacity.

    Red 100%  | Expect to lineup outside of centre. Access restricted to one-in, one-out.


    Collapsible Content

    • How often are you updating this information?

      Kingsway Mall management receives live updates on how many guests are in the mall via the traffic counting system.

    • How will capacity levels be communicated? What happens if the area has reached max capacity or is in the red zone?

      Centre capacity will be posted on the Kingsway website to allow guests to plan their visit and determine the best time to shop. We recommend guests shop on their own during off-peak hours. Security staff will be circulating throughout the centre as we closely monitor the flow of customers in various corridors and at all entrances in anticipation of closing doors and zones as we reach capacity. Should we reach near max capacity, Security will close mall entrances and begin limiting entry into the mall on a one-out, one-in basis.

    • How do stores manage capacity? Are you able to provide capacity for every store?

      The maximum capacity of each store will be posted on the store front. Each store will manage their own line ups.