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    Guest Services

    Questions? We’re here to help! Our Guest Experience Representatives are at your service during mall hours. Call us at (780) 477-5756.


    Kingsway Gift Cards

    To purchase gift cards, please visit our Gift Cards page. For further inquiries, please email kguestservices@oxfordproperties.com.


    24/7 Security

    Your safety is of utmost importance to us. Our Security team patrols and monitors Kingsway Mall and its parking facilities 24 hours a day, 365 days a year.

    Kingsway Security is onsite 24/7 and utilizes extensive CCTV footage of the property to ensure Kingsway is a safe and secure shopping environment.

    For urgent matters, please call (780) 479-8598.

    Lost and Found

    Please contact our Security team at (780) 479-8598 or visit the Security Office to check for misplaced items.

    Family Services

    • Family Washroom – Kingsway offers a family washroom equipped with change tables. View on map.
    • Nursing Room – For your convenience, the centre has two nursing rooms. View on map.

    Smarte Carte

    Smarte Carte strollers help keep children happy, comfortable and safe – so the entire family can enjoy a longer visit. Self-serve Smarte Wheels are available near Entrance 2. View on map.

    Wifi In Mall

    Kingsway offers complimentary Wifi to guests visiting the shopping centre. Please connect to the network, ‘Kingsway_Guest”.


    To gain access to the network, users will be kindly asked to provide their email address and postal code, as well as acknowledge the Terms and Conditions and Privacy Statement. Alternatively, users can also be granted access to the network by signing-in in with your Facebook account.

    Pet Policy

    We appreciate all animals, however, pets other than documented service and support animals, are not permitted within the shopping centre.

    Please do not leave pets in vehicles. Vehicles with pets inside may be reported to the Edmonton Police Service or the local animal authority.


    Connected to Edmonton’s network of cycling routes, Kingsway is designed to be easily accessible for cyclists and offers bike racks at the following Entrances:

    • Entrance 1 ― Main West entrance
    • Entrance 2 ― Main level by Security
    • Entrance 8 ― Main level by Starbucks